24/7 Emergency Service
ServiceMaster Restoration by Marano Services
Don't know what to do next? We do.
Preferred vendor by every major insurance company serving customers in Queens, The Bronx, Westchester and Putnam Counties. Our technicians will make the process as easy and stress-free as possible.
Call us now for water damage cleanup, repair and restoration and we’ll be on-site and working within 4 hours.
Water Damage Restoration in Queens, NY
24/7/365 Emergency Service in Queens and surrounding areas
Stress does not have to overwhelm you when water clearly is, due to broken plumbing or storms. Whether manufactured or natural disaster, our professional team is the one to call. We work with every major insurance company as preferred vendors in Queens, and surrounding areas. The restoration service of choice, our crews are on standby to mobilize quickly. Our staff are trained professionals to make the process anxiety free and as seamless as possible.
No middle-man – No third-party contractor – Unlimited hours of operations (24/7/365)
We specialize in structural drying, mold remediation, flood, and water damage restoration, and much more. Our full line of services is comprehensive and complete for ease of process and your peace of mind. We are the beginning and the end of your water damage restoration.
Our restoration specialists will help you get back to normal
• Insurance Liaison, Preferred Vendor
• Fast Dispatch, on-site within 4 hours
• Confidence – Fully Licensed & Insured
• Certified, Trained Professionals
• Industry Leaders in Restoration Services
• On Call 24/7/365
Our Process:
Initial Assessment & Inspection
Water that can be seen is a superficial part of water damage – the real danger is the water you cannot see. The hidden water, behind walls, under flooring, behind cabinets, and in wood structures, can begin to cause damage as soon as water begins building up. In 4 hours or less, using skill and technology, we will locate visible and invisible water for treatment.
Water Extraction
Water removal is not as simple as a bucket and a mop, our fully equipped, state of art trucks are prepared for the best case and the worst case. Our trucks have mounted, industrial grade, equipment to pump the water away.
Anti-Microbial Application
Water abatement and drying are only the first steps of water damage restoration. Professional cleanup and restoration require not only dehumidifying, but anti-microbial disinfection as well. This process safely destroys the microbes that cause the growth and spread of mold, mildew, bacterial, algae, and fungus. As well as ensuring they do not return to regrow.
Drying
Just because you can no longer see any liquid water standing, pooling, or puddling, does not mean that the worst is over, and the water is no longer damaging property. On the contrary, the remaining moisture is still working in the unseen places. Our heavy-duty blowers are specialty equipment and designed to circulate air to dry out all property, effectively stopping the damage caused by moisture.
Dehumidifying
The site cannot be officially deemed dry until all water vapor that causes humidity is extinguished too. Using our dehumidifiers in tandem with our blowers, we ensure that all excess moisture is removed from not only the structural elements, the individual property, but from the air as well. The site is only assessed as completely and thoroughly dry once the measurement of water vapor and moisture are evaluated.
Reconstruction & Restoration
Water gone, drying complete, humidity removed, a thorough assessment of salvageability will be begin. Anything damaged beyond repair will be discarded and removed from the site by our trained professional staff. Debris cleared, we will begin repairs to return your property to its pre-damaged condition, or better.
Clean up, repair, and restore the damage with one simple call. Do not wait, make the call now and we'll be at your door within 4 hours, ready to start returning your life to normal.
Confidence and assurance are tied to choosing the right contractor from the first call. Fast action is the key to containment and mitigation of dangerous bacteria growth, which can threaten the health of your family, and the salvage of your property and belongings. We will walk you through every unfamiliar step of the restoration process so you can remain calm and confident.
When you have been in business as long as we have, you become experts in every aspect of water damage response, repair, and restoration. We understand your frustration, fear, and stress. From the first call, we are with you to walk you confidently through each step until we return your life and your property back to you in original condition, or better.
Our comprehensive services include emergency dispatch of our technicians and commercial equipment, inspection, assessment, followed by immediate action to stop the water flow and begin water removal. Our administrative support team will work directly with your insurance company to keep the frustration and stress off you. Throughout the entire restoration process, from A to Z, we will be your confident partner, communicating with you and answering your questions.
What to do if you're in the middle of a loss, step by step
We will be there in 4 hours or less, but you can act now and proactively help to minimize damage:
• Keep dry things dry: Raise or remove anything that is not wet yet; tie up curtains and drapes; lift bedding and fabric pillow or clothing off the floor; remove rugs if the water has not reached them yet.
• Remove clean water*: remove any standing water that you can on your own using either a mop or a shop vac (note: do not handle grey or black water and do not go in water that has access to electrical wiring – wait for us to handle it)
• Get wet things out: if the water is clean water* (see below), remove any wet floor coverings; take them outside or place them in a tub or sink
• Remove and/or dry wet furniture: if the water is clean water*, attempt to remove or dry any furniture or fixtures that were exposed to the water. It is best to move the furniture to a dry location but if that is not possible, placing a piece of foil under the legs to keep additional water from absorbing.
• Clear the walls in affected areas: clearing the affected area of dry contents helps expedite the recovery process.
• Airflow: open closet doors, pull open drawers, open cabinet doors, open windows, and exterior doors if it is dry outside; air flow will begin the drying process and speed up recovery
While those are some things that you can do while waiting, below are things you absolutely should NOT do:
• Do NOT clean with electric tools and appliances near wet areas.
• Do NOT turn on electricity where there are outlets and wiring exposed to water.
• Do NOT walk into standing water.
• Do NOT attempt to turn off breakers on your own.
• Do NOT try to remove water with household appliances.
• Do NOT attempt to remove permanent carpeting.
• Do NOT try to remove any visible mold, releasing spore into the air is dangerous for human and pet health, and spreads the spores to other areas structurally.
Damaged walls and ceiling taken down followed by cleaning and drying. View more photos of jobs like these on our Facebook page.
Estimates – always Free & always Quick
If you are not sure if you have damage from water, waiting to get answers can make it worse. Getting answers and finding the right help should be timely and should never cost you. Do not waste valuable response time, if you have even a doubt that you may have water damage give us a call, any time, day, or night. Our on-call staff will respond quickly and provide you with free information so you can start repairs and restoration immediately.
Common Sources of Water Damage may include, but are not limited to:
• Shifting foundations, with cracks and spaces
• Natural causes; storms, flooding, seepage
• Mechanical defects; condensation from AC units, failing sump pumps in basements
• Plumbing issues; clogged drains, blockage in plumbing lines, broken pipes, leaking joints and connections
• Roof leaks
• Poor airflow, trapping moisture behind walls, unable to dry
• Water residuals from fires being extinguished
Some visible signs of water damage:
• Visible mold and mildew – Mold and mildew grow in wet or damp areas. Visible mold means there is an ongoing water-related issue in or around that area.
• Dark spots on structural components – Dark spots form where water, followed by mold spore germination, are present on a wall or ceiling.
• Foul odor – The smell of must or mildew can be a sign that there is water somewhere nearby causing damage, even if you cannot see it.
• Sound of running water – Be aware of the sound of running water. If you are not able to find a faucet running, this could mean that there is a water leak somewhere on the property, or even inside walls or slabs.
• Uneven hardwood floors – The notice of hardwood flooring and wooden doors starting to warp or bow, can be an indicator that there is unseen water in your home or business. Hardwood absorbs water and expand, causing warping, bowing, and misalignment.
• Distorted wall paint and surfaces – Bubbles, distortion of colors, or the look and feel of softening of drywall (looks or feels mushy), are all indicators of moisture and water damage.
Save your hardwood floors
Extract water from underneath your hardwood floors before it starts to swell and bow. This is also an environment where mold can easily grow. Drying your flooring like this lets us salvage much of your flooring so that less needs to be removed and replaced.
Flood Damage - Cleanup and Repair
What is in the water before it reaches your property is more important than the flood itself. Flood water is considered category 3 (black water) and its danger extends beyond just water damage. Containing all sorts of pathogens and contaminants such as sewage, garbage, and water from waste lines, black water is considered dangerous to your overall health, and can infect your property, as well.
This creates a need for professional treatment and processes. Our restoration process ensures the contaminated water is removed thoroughly and proper treatment of potentially dangerous contaminants and pathogens are handled with care.
We do more than just remove water and restore the damage it causes; we are ready to remove the contaminants that come with the water, including disinfecting structures, surfaces, and air. Our technicians pump out the unwanted water, then remove moisture by drying and dehumidifying the area. Following the drying process, we sanitize the entire area to prevent mold and mildew spores from growing. The final steps are restoration back to pre-damage state or better.
Before & After of a flooded basement. 4 inches of water needed to be removed from this basement. Once removed, we left our equipment on to fully dry the area.
Water Categories – Knowing the 3 Types
Understanding the type of water, you are dealing with will help you know what to expect from our staff. There are three categories of water: clean, gray, and black. Each category presents different challenges and require different processes for complete restoration. Our highly trained professionals will evaluate and assess the entire situation, once on site. Determining the water category is crucial to developing a plan of work.
Category 1 (Clean Water)
Water that originates from potable sources and is clear, is the least harmful. This type of water is considered Category 1 water. It results from plumbing breaks, appliance malfunctions, and potable water sources. Typically, it is the easiest to clean and restore, category one water poses the least amount of danger and harm.
Category 2 (Gray Water)
Originating from feces free toilet water, sump pump backflow, household discharge, gray water is Category 2 water. Gray water can pose health risks to humans and pets that consume or encounter the water. Category two water carries with it harmful bacteria, which pose health risks to humans, pets, and property. Grey water remediation requires the added step of disinfection, following water removal and complete drying and dehumidification.
Category 3 (Black Water)
Topping the list of dangerous and most challenging to remediate is Category 3 water, known as black water. Black water originates with sewage backflow, flood waters and run off. Black water contains bacteria, chemicals, pathogens, and a host of contaminants. Remediation requires the proper protective gear and commercial equipment. The water must be removed, thoroughly dried out, and dehumidified. Following this, all affected areas and items must be deep cleaned and disinfected to safely return the property back to you. Odor removal is also a part of the process, not just masking the smell, but removing it. Your safety is our priority.
Frequently Asked Questions
On-call day and night in Queens, our phones are staffed 24/7/365 and our crews are on standby to respond quickly. We stand by our claim to be onsite in 4 hours or less. We are available to answer your questions; you can click here to use our contact form to send us an email and we’ll call you back instead.
Should I Call My Insurance First?
No, time is of the essence. The longer the water goes without intervention, the more damage will occur. We can dispatch our technicians with equipment to the site, which will reduce the damage and lower the overall cost of repair, benefiting both you, as the owner, and the insurance company. After you have made the call to us, and crews are on the way, you can start the claims process with the insurance company. Just know that remediation does not need to wait for the adjuster to arrive prior to calling us. Our teams will document everything needed for the insurance company to work on your behalf.
Does It Take Very Long for The Restoration Process?
We cannot provide a timeline on work completion without first evaluating and assessing the damage on site. As a rule of thumb, the initial phase of the restoration process will take 2 to 4 days to complete. This process includes water removal, drying and cleaning, and all damaged materials being safely removed. Phase two, which involves the repairs and restoration, can take anywhere from several days to a few weeks, depending on the extent of the damage and the repair work required. Our staff will stay connected with you and communicate every step of the process, providing timelines, and status reports throughout the process.
Does Insurance Cover Flood Damage?
Standard homeowner’s insurance does not normally cover flood damage. Special Flood insurance is a separate policy, purchased in addition to standard policy. We can assist you in reading your policy to determine if you are covered.
Can I do Remodel Changes and Upgrade During the Restoration Process?
That determination requires several factors; an assessment of the extent of damage is the first step. With enough damage, significant repairs must be made, and property replaced, making it an excellent time to make those updates you have been thinking about. Additionally, consideration about the insurance coverage of the areas you are interested in updating is needed. Any additional costs, above the insurance coverage to restore the property to its pre-damaged conditions, will be out of pocket expense.
Can I Stay in My Property During the Process?
Depending on the extent of damage and risk to health and safety, staying in the property is your decision. However, our equipment can be loud and operate around the clock as pumping, drying, and ozone are in process. Pets and children are considerations too, as safety is our number one priority. Your insurance policy may provide additional living expense (ALE) coverage that will cover the cost of staying in temporary lodging.
Can My Furniture Be Salvaged?
Furniture and area rugs that have been exposed to water damage are often salvageable, but it is a case-by-case situation. Just because it was exposed does not mean it is unsalvageable. Our state-of-the-art cleaning equipment can clean, sanitize, and dry the items in question. As we determine an item is beyond salvage, we document for a loss claim with your insurance company and then discarded in a safe and appropriate manner.
When the work is done, will I be able to smell any lingering odors caused by water damage in my home?
Our restoration process includes disinfection and odor treatment. Our commercial equipment utilizes industrial strength HEPA filters, ozone emitters, and thermal foggers, which neutralize odor sources, leaving your property free of odors. Your home will be free of odor sources, not just masking offensive smells.