Don't know what to do next? We do.
Preferred vendor by every major insurance company serving customers in Westchester, Queens, The Bronx and Putnam County. Our technicians will make the process as easy and stress-free as possible.
Call us now for water damage cleanup, repair and restoration and we’ll be on-site and working within 4 hours.
Dealing with water inside your property that shouldn’t be there can be quite a headache. It can also be dangerous if not addressed in a timely fashion. We’ll be with you every step of the way during the restoration process.
ServiceMaster® has been in business over 65 years, we’ve pretty much seen it all. We know what you are going through and are here to make the entire restoration process as quick, painless, and stress-free as possible.
We handle every aspect of the water damage restoration process from start to finish including dealing with your insurance company directly so you don’t have to. Our number one priority during the entire process is you and your needs. We will communicate with you every step of the way and answer any questions you may have in order to make the entire process as quick and streamlined as possible.
Just because you can see water, doesn’t mean that’s all of it. Water can also be building up in areas that are not visible and damage can begin almost immediately. We know how quickly water can cause damage when not pumped promptly which is why we are on-site within 4 hours or less.
Our trucks are fully equipped with everything we need to remove the water from your property including pumps and truck-mounted equipment.
Cleanup and restoration go beyond just getting rid of the water. Our anti-microbial application safely destroys the growth of mold, mildew, bacteria, algae, and fungus while also keeping them from returning
We have specialty equipment to dry out your property in a timely manner including heavy-duty blowers that are used to circulate and dry the air throughout the building.
We combine our dehumidifiers with our air dryers to remove all the excess water vapor and moisture from not just the floors but the air as well, leaving your property dry from ceiling to floor.
Anything that was damaged that can not be repaired will be discarded by our techs. From there we will get to work making all the necessary repairs to get your property back to its pre-damage condition, if not better.
While waiting for our arrival, below are some things you can proactively do:
• Lift up any curtains or drapes that are located in the affected area so that they aren’t soaking in water. You can either remove them completely or lift them over the curtain rod.
• Preemptively open closet doors, drawers, cabinets, etc. to begin the drying and air flow process.
• Remove any wet rugs or floor coverings from the property and take them outside.
• Remove any standing water that you can on your own using either a mop or shop vac.
• If the water has made its way to any furniture, try and dry off the furniture as much as possible. If you can, move the furniture away from the affected area as well as long as it is safe to do so. If the furniture is not able to be moved, you can place aluminum foil under the furniture legs to prevent them from absorbing any more water.
• Remove anything from the walls in the affected area.
While those are some things that you can do while waiting, below are things you absolutely should NOT do:
• Do NOT use any electrical appliance on a wet surface.
• Do NOT try to remove water using a regular household vacuum.
• Do NOT walk into a room if there is standing water.
• Do NOT attempt to remove permanent carpeting.
• Do NOT try and remove any visible mold.
Damaged walls and ceiling taken down followed by cleaning and drying. View more photos of jobs like these on our Facebook page.
If you think you may have water damage give us a call, any time, day or night. We’ll come out for a free assessment and will get to work right away.
• Cracking in the foundation
• Storms/flooding/natural causes
• Frozen or broken piping
• Leaking roof
• Leaks in the plumbing
• Fires being extinguished
• Condensation from AC units
• Your basement’s sump pump failing
• Clogged drains
• Moisture located behind the wall
• Clogged or backed up toilet that is causing the toilet to overflow
• Visible mold – Mold typically grows in wet or damp areas so if you see mold it likely means there is a water-related issue in or around that area.
• Dark spots on walls or ceilings – A dark spot on a wall or ceiling can mean one of two things: mold or water that has soaked into the ceiling or wall
• A musty or mildew smell – A noticeable smell of must or mildew can be a sign that there is water somewhere in the vicinity that is causing damage to your property, even if you can’t see it.
• Running water sound – If you hear running water, but you didn’t leave a faucet running this could mean that there is a water leak somewhere on the property.
• Hardwood floors that are bowed or warped – If you have noticed that your hardwood flooring has started to warp or bow, this can be an indicator that there is water in your house or business. Hardwood floors absorb water, and when they do they will begin to expand.
• Paint that is bubbling or has visible soft spots – If you notice that the paint on your wall has started to bubble, or the drywall looks or feels mushy and soft, this could be an indicator that water is behind the wall.
When water gets underneath your hardwood flooring, it can cause the wood to swell and bow, and cause mold to grow. Our specialty drying helps us save the floor and walls so that less tear out is needed.
The dangers of flood water (category 3 black water) extend beyond just your property, it can be dangerous to your overall health as well. Black water often contains all sorts of pathogens and contaminants such as sewage, garbage, and water from waste lines.
Because of this, special care must go into the flood damage restoration process in order to make sure that not only all the water is eliminated, but so are the potentially dangerous pathogens and contaminants that you could breathe in.
When unwanted water makes its way into your home or business, our team is ready to go to remove any water and contaminants that might come with it. We will pump out and remove any standing water, dry and dehumidify the affected areas, sanitize the areas to prevent mold growth, and repair all the necessary damage. We will also properly and safely remove all compromised materials.
Knowing the 3 categories of water damage can help you better understand what is safe and what isn’t. Once we arrive on site and assess everything, determining the category of water helps us put our plan together and plan accordingly.
This type of water damage tends to be clear water and, as a result, is the least harmful. Category 1 water damage can result from things like flooding, pipe breaks, line breaks, appliance malfunctions, and overflows. While category 1 water damage tends to pose the least amount of threat and harm, it is also typically the easiest to remediate and restore.
Gray water can be a health risk for anyone that comes into significant contact with the water or consumes it. Examples of category 2 water damage include toilet overflow with no feces, sump pump backup, and washing machine discharge. Because of the bacteria in the water and the health risk that it can pose, remediation for stage two water damage not only requires the removal and drying out of the water but also disinfecting of the affected area or areas.
Black water is by far the most dangerous and also the most common for those dealing with a significant sewage backup or flood water. Remediation from category 3 water damage involves the removal of the water and the drying out of the affected area or areas. Once that has been completed, all affected areas must be deep cleaned and disinfected to ensure safety.
Our offices are staffed 24/7 with someone available to answer your call at all times. Feel free to contact us with any questions you may have. Or if you’d like, you can click here to use our contact form to send us an email.
No, you do not need to call anyone except for us the second you notice any sort of water damage. The longer the water sits, the more damage it can do to the property. By calling us right away we can begin the remediation process sooner which will lower the cost of the bill that the insurance company will receive. After you get off the phone with us you can call them to get the claims process started. However, you do not need to wait for the adjuster to arrive before you call us.
The length of time the restoration process varies depending on the extent of the damage. Typically, the initial phase of the restoration process will take 2 to 4 days to complete. During this time, the water is removed, the property is dried and cleaned, and all damaged materials are safely removed.
The second phase, which involves the repairs and restoration can take anywhere from a few days to a few weeks, once again depending on the extent of the damage and the repair work that needs to be done.
We will keep you updated every step of the way and provide time estimates and status reports throughout the process.
Flood insurance is a separate policy not usually included with your standard homeowner’s insurance. If you aren’t sure, we can help you find the information you need.
If enough damage has been done to your property where significant repairs have to be made or things have to be replaced and you have been thinking about making some upgrades, then now might be the perfect time to do it.
While your insurance company will pay to have your property restored to its previous condition, any additional cost that would come to make the upgrades can be paid by you out of pocket.
This is ultimately your decision. Our equipment will be on and running for days at a time creating a lot of noise. Safety being the number 1 consideration, you will need to supervise children and keep them out of work areas and away from the equipment. You may have additional living expense (ALE) coverage on your insurance policy.
Many people assume that all their furniture is damaged beyond repair if there is flooding in that area. That’s not always the case though. In fact, many items including area rugs and furniture can be salvaged.
We use advanced cleaning equipment to clean, sanitize, and dry out your water-damaged belongings. Anything that we can’t salvage will be documented for the insurance company and properly, and safely discarded.
No, part of our restoration process includes odor removal if necessary. We use industrial strength HEPA filters, thermal foggers and ozone emitters to neutralize and remove odors in your home.